Returns policy
1. Introduction
1.1 We understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy shall apply to all of our customers, irrespective of their geographical location.
1.4 This policy shall apply to all orders submitted through our website, over the phone or instore.
1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
2. Returns
2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within 14 days following the date the product was dispatched to you;
(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the procedure set out in this policy in relation to the return of the product; and
(d) none of the exclusions set out in this policy apply.
(e) if we book a collection for faulty goods and the driver fails to collect because you weren't in at the time given to you, all future collection requests will be charged at our standard rate of £15.00.
3. Returns procedure
3.1 In order to take advantage of your rights under this policy, you must contact us through our website contact form to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.
3.2 Products returned under this policy must be sent by recorded delivery to:
Little Angels Prams Limited
43 Prospect Street
Nottingham
NG7 5QE
3.3 You will be responsible for paying postage costs associated with returns under this policy.
3.4 If you prefer for us to arrange collection this can be done at a cost of £15.00, please note this is a price set by our courier irrelevant of the number of boxes or their size. If your package is singular or small we advise arranging your own return at a saving to yourself.
4. Exclusions
4.1 The following types of product may not be returned under this policy:
(a) any product made to your specification;
(b) any product made to order;
(c) any product personalised or adapted for you; or
(d) gift vouchers.
5. Refunds
5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
5.2 We will not refund to you the original delivery charges relating to the returned product.
5.3 We will usually refund any money received from you using the same method originally used to pay for your purchase.
5.4 We will process the refund due as soon as possible and, in any event, within 14 days following the day we receive your returned product.
6. Improper returns
6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
7. Warranties and repairs
7.1 Most of our prams and pushchairs include a manufacturer’s warranty. This means that for the time period of the warranty, if something goes wrong you are entitled to request a repair.
7.2 Pram and pushchair repairs are undertaken by the manufacturer, independent of Little Angels Prams, but we will facilitate all collections and repairs.
7.2 We will arrange for the manufacturer to collect your pram from your home within 5-7 days free of charge, or you can drop it off at our store if preferred and we’ll arrange collection from there.
7.3 While we understand that being without your pram is inconvenient, we do not have any capacity to provide a pushchair or pram lending service. Little Angels Prams act only as a go-between, your warranty is with the brand who manufactures your pushchair.
7.4 We will, however, communicate with your pushchair manufacturer on your behalf to help ensure a smooth and efficient repair service.
8. Our details
8.1 This website is owned and operated by Little Angels Prams Limited.
8.2 Our principal place of business is at 43 Prospect St, Nottingham NG7 5QE.
8.3 You can contact us:
(a) by post, using the postal address given above;
(b) using our website contact form;
(c) by telephone, on 0115 9305772 ; or
(d) by email, using [email protected]